Introduction
Iris Serval is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Information about your property and design preferences
- Communication records between you and our team
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use your personal information for the following purposes:
- To respond to enquiries and provide requested services
- To communicate with you about your project
- To improve our website and services
- To comply with legal obligations
- To send relevant updates about our services (with your consent)
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: to fulfil our obligations under any service agreement
- Legitimate interests: to operate and improve our business
- Consent: where you have given explicit consent for specific purposes
- Legal compliance: to meet our legal and regulatory obligations
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related information is typically retained for seven years following completion. You may request deletion of your data at any time, subject to legal requirements.
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our business (under strict confidentiality agreements)
- Professional advisors such as accountants and legal counsel
- Regulatory authorities when required by law
Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Iris Serval
Unit 14, Harbour Business Park
Dun Laoghaire, Co. Dublin
A96 K2P8, Ireland
Email: [email protected]
You also have the right to lodge a complaint with the Data Protection Commission if you believe your data protection rights have been violated.